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The Cosyliving is committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define, and utilise your personal information such as name, address, email address and mobile phone number ("Information"). It is also intended to assist you in making informed decisions when using our Website and our products and services. All your personal Information shall be held and used in accordance with the Data Protection Act ____
1. Information You Give to Us.
When you use the Cosyliving Site, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of our services.
2. HOW WE USE INFORMATION WE COLLECT
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Cosyliving Site, create and maintain a trusted and safer environment and comply with our legal obligations.
2.1 Provide, Improve, and Develop the Cosyliving Site.
2.2 Create and Maintain a Trusted and Safer Environment.
We process this information given our legitimate interest in protecting the Cosyliving Site, to measure the adequate performance of our contract with you, and to comply with applicable laws.
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Cosyliving Site.
2.4. Service Providers.
Cosyliving uses a variety of third party service providers to help us provide services related to the Cosyliving Site and the Payment Services. Service providers may be located inside or outside of the European Economic Area ("EEA").
For example, service providers may help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Cosyliving Site through third party platforms and software tools (e.g. through the integration with our APIs), or (vi) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy.
2.5. Social Media Platforms.
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the Cosyliving Site. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal data are not controlled or supervised by Cosyliving. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
3. OTHER IMPORTANT INFORMATION
3.1 Analyzing your Communications.
We may review, scan, or analyze your communications on the Cosyliving Site for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
4. SECURITY
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so we can't guarantee the security of the transmission or storage of your information. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email.
5. CHANGES TO THIS PRIVACY POLICY
Cosyliving reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Cosyliving Platform and update the "Last Updated" date at the top of this Privacy Policy.
6. CONTACT
If you have any questions or complaints about this Privacy Policy or Cosyliving's information handling practices, you may contact us at:
info@cosyliving.lu
You may also email us.
1. Information You Give to Us.
- Account Information. When you send request , we require certain information such as your first name, last name, email address, and telephone.
When you use the Cosyliving Site, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of our services.
- Geo-location Information. When you use certain features of the Cosyliving Site, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device's GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device's settings menu. Cosyliving may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
- Usage Information. We collect information about your interactions with the Cosyliving Site such as the pages or content you view, your searches for Listings, bookings you have made, and other actions.
- Log Data and Device Information. We automatically collect log data and device information when you access and use the Cosyliving Site. That information includes, among other things: details about how you've used the Cosyliving Site (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you've viewed or engaged with before or after using the Cosyliving Site.
- Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the Cosyliving Site, or engage others to track your behavior on our behalf. While you may disable the usage of cookies through your browser settings, the Cosyliving Site currently does not respond to a "Do Not Track" signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.
2. HOW WE USE INFORMATION WE COLLECT
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the Cosyliving Site, create and maintain a trusted and safer environment and comply with our legal obligations.
2.1 Provide, Improve, and Develop the Cosyliving Site.
- Enable you to access and use the Cosyliving Site.
- Operate, protect, improve, and optimize the Cosyliving Site and experience, such as by performing analytics and conducting research.
- Provide customer service.
- Send you service or support messages, updates, security alerts, and account notifications.
- If you provide us with your contacts' information, we may process this information: (i) to facilitate your referral invitations, (ii) send your requests for references, (iii) for fraud detection and prevention, and (iv) for any purpose you authorize at the time of collection.
2.2 Create and Maintain a Trusted and Safer Environment.
- Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
- Conduct security investigations and risk assessments.
- Conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws and with your consent where required.
- Comply with our legal obligations.
- Enforce our Terms of Service and other policies.
We process this information given our legitimate interest in protecting the Cosyliving Site, to measure the adequate performance of our contract with you, and to comply with applicable laws.
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
- Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences and social media advertising through social media platforms such as Facebook or Google.
- Personalize, measure, and improve our advertising.
- Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Cosyliving or its third party partners.
- Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Cosyliving Site, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Cosyliving Site.
2.4. Service Providers.
Cosyliving uses a variety of third party service providers to help us provide services related to the Cosyliving Site and the Payment Services. Service providers may be located inside or outside of the European Economic Area ("EEA").
For example, service providers may help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Cosyliving Site through third party platforms and software tools (e.g. through the integration with our APIs), or (vi) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually bound to protect and to use it only for the purposes for which it was disclosed and consistent with this Privacy Policy.
2.5. Social Media Platforms.
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the Cosyliving Site. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal data are not controlled or supervised by Cosyliving. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
3. OTHER IMPORTANT INFORMATION
3.1 Analyzing your Communications.
We may review, scan, or analyze your communications on the Cosyliving Site for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
4. SECURITY
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so we can't guarantee the security of the transmission or storage of your information. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email.
5. CHANGES TO THIS PRIVACY POLICY
Cosyliving reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Cosyliving Platform and update the "Last Updated" date at the top of this Privacy Policy.
6. CONTACT
If you have any questions or complaints about this Privacy Policy or Cosyliving's information handling practices, you may contact us at:
info@cosyliving.lu
You may also email us.